This is a list of commonly asked questions related to Watchla support. If think something should be added, please reach out.
To start, download Watchla’s iOS companion app here: https://apps.apple.com/us/app/watchla/id1546599747
Once the iOS companion app is downloaded, you can download Watchla’s watch app by going to the “Watch” app on your iOS device, then on the "My Watch” screen scroll down to the “Available Apps” list and tap the “install” button next to Watchla. This should trigger a Watchla watch app download on your paired Apple Watch.
If you run into trouble downloading Watchla from the App Store on your Apple Watch or iOS device, please contact Apple Support.
At minimum, you only need to use Watchla’s iOS companion app to sign in to Watchla. Once signed in your authentication status will automatically transfer over to the Watchla watch app on your Apple Watch.
After you sign in, you do NOT need to keep Watchla’s iOS companion app installed on your iOS device in order to use Watchla on your Apple Watch. Watchla does not rely on Watchla’s iOS companion app to interact with your vehicle, it can run completely independent of it.
Even though the Watchla watch app does not need its iOS companion app to function properly, it’s recommended to keep Watchla’s iOS companion app downloaded on your paired device, as the iOS app provides a suite of functionality that enriches the Watchla experience. (eg: Siri Shortcuts, Custom Layouts, etc)
On Watchla’s iOS app, goto Preferences -> Siri Shortcuts -> then add the Shortcuts you would like to use (eg: open trunk)
Once added, you can start interacting with said Siri Shortcut on your iOS device.
Once you have followed the steps above to enable Siri Shortcuts for iOS:
Goto the ”Shortcuts” app on your iOS device -> select the 3 dots button on a Watchla shortcut -> select the settings button -> select the “Details” tab -> then turn on "Show on Apple Watch”
Pro tip: to speed up the time it takes to transfer the Siri Shortcut to your Apple Watch, force close and restart the “Shortcuts” app on your Apple Watch.
You can force close the “Shortcuts” app by tapping the long button on your Apple Watch and then sliding left on the “Shortcuts” app.
When you re-open the Shortcuts” app you should see your new shortcut populated on the screen. From there, you’re all set and can start using that shortcut in Siri on your Apple Watch.
Yes. To prevent Watchla from waking your vehicle, turn on ‘Do not wake’. This will ensure that Watchla will NOT wake your vehicle when it is asleep.
Alternatively you can choose to enable ‘Do not wake in background’, which will prevent Watchla from waking your vehicle during regular vehicle status updates while the Watchla app is in the background for things like watch face complications and critical vehicle alert monitoring. However, Watchla will still be able to wake your vehicle while you have the Watchla app open so that there are no vehicle communication interruptions while you are performing tasks in the Watchla app. If you’re worried about Phantom Drain, ‘Do not wake in background’ is most likely the best option for you.
Disclaimer: turning on ‘Do not wake’ or ‘Do not wake in background’ may cause vehicle communication interruptions during the Watchla experience as Watchla will not attempt to wake your vehicle if it is found to be asleep.
To access Wake Settings in the Watchla app, goto “Preferences” -> “Wake Settings”.
Watchla offers complications for many watch faces. Here is a helpful guide that details how to add complications to a watch face: https://support.apple.com/guide/watch/customize-the-watch-face-apda6559ad78/watchos
This indicates that Watchla could not successfully communicate with your vehicle to get current vehicle data. This can be caused by numerous things, but its best to ensure that both your vehicle and your Apple Watch have stable and reliable connections to the internet. Sometimes vehicles can experience low LTE coverage when parked in certain places like parking garages and metal garages. If a 408 status code is indicated in the error, please see 408 for more info.
This indicates Watchla successfully contacted Tesla servers, however when Tesla servers tried to communicate with your vehicle, your vehicle took too long to respond. This issue can be cause, because your vehicle is in deep sleep or it is experiencing difficulties connecting to the internet.
This means that the request made from Watchla to the Tesla API failed. This could be because your Apple Watch is experiencing difficulties connecting to the internet or Tesla's servers are experiencing difficulties.
Since the introduction of version 2.0 of Watchla, Signing in to Watchla using Authla has been discontinued.
Watchla’s iOS companion app is now the sole place to sign into Watchla. Once signed in on Watchla’s iOS app, your authentication status will automatically transfer over to Watchla’s watch app and you will be signed in there as well.
Watchla’s iOS app offers the ability to either sign in with Tesla or sign in with a Tesla token.
You can still use a token you obtained from Authla to sign in to Watchla. If you do choose to sign in with a token, Watchla recommends that you use Authla, its sister app, for a robust and easy experience.
Open the Watchla app on your Apple Watch, goto the "Preferences" screen, and scroll down past the "Sign Out" button until you see the "app version:.." label.
The app version format is as follows:
version (build number).