This is a list of commonly asked questions related to Watchla support. If think something should be added, please reach out.
It's recommend to download Watchla directly from the App Store app right on your Apple Watch. This should trigger a Watchla download almost immediately on your Apple Watch.
Since Watchla is a stand-alone watch app with no iOS companion app, downloading it using the App Store on your phone can be spotty and is not recommended.
A lot of times after users buy Watchla on the App Store on their phone, a “Purchased” indicator label will appear, but there will be no option to download. This is a misstep by Apple. Just open the App Store app on your watch, search for Watchla, and tap the download button.
If you run into trouble downloading Watchla from the App Store on your Apple Watch, please contact Apple Support.
To enable Siri for Watchla, goto the Settings app on your Apple Watch -> scroll down & select "Siri", scroll down & select "Use with Siri", and then turn on "Watchla".
Yes. To prevent Watchla from waking your vehicle, turn on ‘Do not wake’. This will ensure that Watchla will NOT wake your vehicle when it is asleep.
Alternatively you can choose to enable ‘Do not wake in background’, which will prevent Watchla from waking your vehicle during regular vehicle status updates while the Watchla app is in the background for things like watch face complications and critical vehicle alert monitoring. However, Watchla will still be able to wake your vehicle while you have the Watchla app open so that there are no vehicle communication interruptions while you are performing tasks in the Watchla app. If you’re worried about Phantom Drain, ‘Do not wake in background’ is most likely the best option for you.
Disclaimer: turning on ‘Do not wake’ or ‘Do not wake in background’ may cause vehicle communication interruptions during the Watchla experience as Watchla will not attempt to wake your vehicle if it is found to be asleep.
To access Wake Settings in the Watchla app, goto “Preferences” -> “Wake Settings”.
Watchla offers complications for many watch faces. Here is a helpful guide that details how to add complications to a watch face: https://support.apple.com/guide/watch/customize-the-watch-face-apda6559ad78/watchos
This indicates that Watchla could not successfully communicate with your vehicle to get current vehicle data. This can be caused by numerous things, but its best to ensure that both your vehicle and your Apple Watch have stable and reliable connections to the internet. Sometimes vehicles can experience low LTE coverage when parked in certain places like parking garages and metal garages. If a 408 status code is indicated in the error, please see 408 for more info.
This indicates Watchla successfully contacted Tesla servers, however when Tesla servers tried to communicate with your vehicle, your vehicle took too long to respond. This issue can be cause, because your vehicle is in deep sleep or it is experiencing difficulties connecting to the internet.
This means that the request made from Watchla to the Tesla API failed. This could be because your Apple Watch is experiencing difficulties connecting to the internet or Tesla's servers are experiencing difficulties.
Ensure that both your Apple Watch and paired iOS device are:
• connected to the internet
• signed into the same iCloud account
• both unlocked and on with
Open the Watchla app on your Apple Watch, goto the "Preferences" screen, and scroll down past the "Sign Out" button until you see the "app version:.." label.
The app version format is as follows:
version (build number).